COVID-19 Control Measures

COVID-19 Control Measures

Thank You for putting your faith in us.


OUR PRIORITY IS TO ENSURE A MOST ENJOYABLE STAY FOR ALL OUR GUESTS. AS MEMBERS OF FÁILTE IRELAND AND LEADING WORLDWIDE COLLECTION OF PREFERRED HOTELS & RESORTS, FOR YEARS WE HAVE BEEN RECOGNISED AS CONSISTENTLY MAINTAINING THE HIGHEST STANDARD, SO YOU CAN REST YOUR HEAD HERE FULLY ASSURED THAT WE ARE ENSURING THE SAFETY OF OUR VALUED GUESTS AND OUR EMPLOYEES. WE HAVE ALSO BEEN AWARDED THE FÁILTE IRELAND SAFETY CHARTER. THIS ASSURES YOU THAT WE ARE CLOSELY MONITORING THE EVER-CHANGING SITUATION AND OPERATING IN LINE WITH THE CURRENT GOVERNMENT GUIDELINES WITH THE NECESSARY SAFETY AND CLEANING PROTOCOLS IN PLACE THROUGHOUT THE HOTEL. 

  • OUR RESERVATIONS TEAM WILL ARRANGE YOUR DINNER TIMES AND ALL BOOKINGS FOR ANY ADDITIONAL SERVICE OR FACILITIES THAT YOU WOULD LIKE TO EXPERIENCE WHILE STAYING WITH US.
  • TO VIEW THE CURRENT GOVERNMENT GUIDELINES IN RELATION TO QUARANTINE REQUIREMENTS FOR TRAVELLERS ARRIVING FROM OUTSIDE OF THE ISLAND OF IRELAND PLEASE CLICK HERE. WE DO NOT PROVIDE QUARANTINE FACILITIES AT HAYFIELD MANOR. 
  • PLEASE INFORM OUR RESERVATIONS TEAM SHOULD YOU REQUIRE ANY ADDITIONAL ASSISTANCE ON ARRIVAL TO ENHANCE YOUR SAFETY.
  • PLEASE BE AWARE THAT YOUR CONTACT DETAILS WILL BE KEPT ON FILE FOR 1 MONTH AFTER YOUR DEPARTURE IN THE EVENT THAT CONTACT TRACING IS REQUIRED. YOUR INFORMATION WILL ONLY BE USED FOR THIS PURPOSE AND WILL NOT BE USED FOR OTHER PURPOSES WITHOUT CONSENT. 
  • OUR FRONTLINE STAFF HAVE ALL RECEIVED TRAINING ON OUR COVID CONTROL MEASURES AND ALL ARE PRACTICING HAND AND RESPIRATORY HYGIENE. 
  • SANITISATION STATIONS HAVE BEEN DEPLOYED IN ALL AREAS OF THE HOTEL AS REQUIRED TO ENCOURAGE HAND AND RESPIRATORY HYGIENE. 

  • SANITISATION STATIONS ARE DEPLOYED IN ALL AREAS OF THE HOTEL AND ARE PLACED IN PROMINENT AREAS TO ENCOURAGE HAND AND RESPIRATORY HYGIENE.
  • THE PROCESS, UTILISED PRODUCTS AND FREQUENCY OF OUR ALREADY STRICT HYGIENE PROCEDURES HAS BEEN ENHANCED, FOCUSING ON DEEP SANITISATION IN ALL GUEST AND EMPLOYEE AREAS, TO ENSURE MAXIMUM PROTECTION OF ALL PERSONS ON THE PROPERTY AND IN COMPLIANCE WITH THE LATEST GUIDELINES. A DEDICATED TEAM IS ON DUTY ON A CONSTANT BASIS FOCUSING EXCLUSIVELY ON CLEANING AND SANITISATION OF ALL PUBLIC AREA TOUCHPOINTS SUCH AS DOOR HANDLES, ELEVATOR BUTTONS AND BANISTERS. 
  • EMPLOYEES ARE WEARING PERSONAL PROTECTIVE EQUIPMENT WHERE STIPULATED BY THE GUIDELINES.
  • CONTACTLESS PAYMENT IS FACILITATED WHERE POSSIBLE. 

  • ALL DINING RESERVATIONS MUST BE MADE IN ADVANCE. 
  • A ROOM SERVICE MENU IS AVAILABLE AS AN ALTERNATIVE TO IN-RESTAURANT DINING AND CAN BE VIEWED ON THE TV IN YOUR ROOM.
  • ALL TABLES AND TABLEWARE IS THOROUGHLY SANITISED AFTER EACH DINING PARTY VACATES. 
  • THOROUGH CLEANING AND SANITIZATION OF ALL BEDROOMS IS CONDUCTED PRIOR TO CHECK-IN USING HOSPITAL-GRADE CLEANING PRODUCTS. 
  • DISINFECTANTS ARE USED DURING THE ROUTINE CLEANING OF EACH ROOM INCLUDING SANITISATION OF TVS, REMOTE CONTROLS, GUEST DIRECTORY, TABLES, DOORKNOBS, LIGHT SWITCHES, THERMOSTATS, DESKS, CHAIRS, TELEPHONES, MIRRORS, CLOSETS, HANGERS, IN-ROOM BINS, TOILETS, FAUCETS, SINKS AND BATH/SHOWERS. 
  • ADDITIONAL DISINFECTANT HAS BEEN ADDED TO THE LAUNDRY PROCESS. 
  • YOUR ROOM ATTENDANT WILL OPEN WINDOWS DURING ROOM SERVICING TO ENSURING ADEQUATE VENTILATION.

  • A STRINGENT DISINFECTION PROGRAMME IS IN PLACE FOR ALL FACILITIES IN-LINE WITH GUIDELINES.
  • THE POOL AREA IS PRESSURE WASHED AND SANITISED EACH EVENING. ADDITIONAL SANITISATION SCHEDULE IS IN PLACE AND WILL BE CONDUCTED THROUGHOUT THE DAY.
  • REGULAR CHEMICAL/CHLORINE CHECKS OF THE POOL ARE CARRIED OUT.
  • SANITISATION STATIONS ARE AVAILABLE AT EACH ENTRY AND EXIT POINT.
  • FITNESS INSTRUCTORS, THERAPISTS AND SUPERVISORS ARE TRAINED IN COVID CONTROL MEASURES AND WEAR NEW PERSONAL PROTECTIVE EQUIPMENT AS REQUIRED.
  • TREATMENT ROOMS ARE THOROUGHLY CLEANED AND DISINFECTED AT THE START OF EACH DAY AND AFTER EACH USE.
  • TOUCHPOINTS ARE REPEATEDLY SANITISED THROUGHOUT THE DAY SUCH AS CHAIRS, HANDLES, RAILS ETC.
  • ALL TREATMENTS MUST BE BOOKED IN ADVANCE.
  • THERAPISTS AND SUPERVISORS ARE TRAINED IN COVID CONTROL MEASURES AND WEAR NEW PERSONAL PROTECTIVE EQUIPMENT AS REQUIRED.

  • SANITISATION STATIONS ARE IN PLACE IN ALL EMPLOYEE AREAS OF THE HOTEL AS REQUIRED, INCLUDING AT ENTRY AND EXIT POINTS.
  • THOROUGH CLEANING AND SANITISATION IS TAKING PLACE IN ALL EMPLOYEE AREAS ON AN ONGOING BASIS WITH HOSPITAL GRADE CLEANING PRODUCTS.
  • EMPLOYEES HAVE UNDERGONE COMPREHENSIVE COVID-19 INDUCTION TRAINING, AS WELL AS DEPARTMENT AND JOB-SPECIFIC STANDARD OPERATING PROCEDURE TRAINING, ENSURING ALL OUR EMPLOYEES ARE FULLY EQUIPPED TO PERFORM THEIR DUTIES TO THE HIGHEST STANDARDS. 
  • OUR FRONTLINE TEAM HAVE DISINFECTANT AVAILABLE AND WILL BE REQUIRED TO DISINFECT SURFACES AND TOUCHPOINTS INCLUDING GUEST PENS, ROOM KEYS AND CARDS BETWEEN GUESTS. 
  • MANAGERS AND SUPERVISORS WILL MONITOR THE PROPER USE OF ALL PERSONAL PROTECTIVE EQUIPMENT AMONG EMPLOYEES AND ENSURE THAT IT IS DISPOSED OF AND REPLACED IN ACCORDANCE WITH THE GUIDELINES. 
  • MANAGERS AND SUPERVISORS ARE CONTINUING TO MONITOR STRICT COMPLIANCE WITH REGARDS TO REGULAR HAND WASHING AND COUGH ETIQUETTE.
  • WINDOWS WILL BE KEPT OPEN WHERE POSSIBLE TO ENSURE GOOD VENTILATION. 
  • THE ALREADY STRICT KITCHEN HYGIENE PROCEDURES IN PLACE HAVE BEEN ADAPTED TO FULLY COMPLY WITH THE COVID GUIDELINES.
  • ALL EMPLOYEES ARE TRAINED IN ANY NEW COVID-19 STANDARD OPERATING PROCEDURES ADOPTED BY THE BUSINESS.
  • THE NUMBER OF EMPLOYEES IN THE KITCHEN AREA IS KEPT TO A MINIMUM AND WORKSTATIONS HAVE BEEN REARRANGED. EMPLOYEES ARE WORKING IN TEAMS TO AVOID ANY UNNECESSARY INTERACTIONS.
  • ALL EMPLOYEES WITHIN THE KITCHEN ARE WEARING APPROPRIATE PERSONAL PROTECTIVE EQUIPMENT AND OTHER SAFETY EQUIPMENT AS PER THE HACCP GUIDELINES.
  • ALL ITEMS ARE SANITISED WITH APPROPRIATE CLEANING CHEMICALS, CLEANED AND REPLACED AS PER THE GUIDELINES.
  • AT THE END OF EACH SHIFT EACH WORKSTATION AND THE UTENSILS ARE DISINFECTED AND CLEANED AS PER THE GUIDELINES. ALL CLEANING IS RECORDED BY A DEDICATED STAFF MEMBER.