Spa Customs

Spa Customs

Arrival Times

Please arrive one hour prior to your treatment commencing should you wish to use the leisure facilities prior to your treatment.  
If you arrive late to your appointment, we cannot guarantee that you will receive your treatment time in its entirety. We are fully committed with bookings weeks in advance, and therefore arriving late may deprive you of your precious minutes in your treatment. 
With this in mind, please advise at least 15 minutes prior to your treatment commencing if you do not wish to use the leisure facilities, this is to allow adequate time to check in, fill out the necessary forms and change into your comfortable Hayfield Manor robe and slippers. 
The Beautique Spa is a place of peace and tranquility and so the treatment menu is an adult only one, treatments are available to those 18 years and above only. 

Cancellation Policy

Cancellation within 24 hours of the treatment will incur 100% cancellation charge.


Please inform our spa team at time of booking if you are an expectant or nursing mother as we have specially designed treatments for you at this special time.

Health Conditions

Please advise our spa team at the time of booking of any health conditions, allergies or injuries that may affect your treatment.

The Beautique Experience

The Beautique environment is one of relaxation and tranquility and we would ask you to respect all other guest's privacy and serenity. The Beautique is strictly not available to people under 18 years of age.

The Beautique Attire

Bathrobes, slippers, towels, and Elemis toiletries are available for guests at The Beautique. Should you forget your swimwear, swimwear is available for purchase.

Leisure Facilities

Our leisure facilities include an indoor swimming pool, outdoor hot tub, steam room and gym.

Guests are recommended to avail of the facilities prior to having treatments in order to gain the most from your Elemis therapy & GROUND Wellbeing experience.